Shipping & Delivery

PETIKITA currently ships to Peninsular Malaysia, Sabah, Sarawak and Singapore.

Delivery availability depends on courier coverage and the shipping options available at checkout.

Our standard shipping rates are:

• Peninsular Malaysia: RM10
• Sabah & Sarawak: RM15
• Singapore: RM50–RM70, depending on parcel weight

The final shipping fee will be shown at checkout before you complete your purchase. Promotional shipping rates may apply when available.

Orders are normally processed within 1–3 business days after successful payment confirmation.

Business days exclude weekends and public holidays. Processing may take longer during festive seasons, major sales campaigns or periods of high order volume.

Once your order has been dispatched:

• Peninsular Malaysia: 2–4 business days
• Sabah & Sarawak: 4–7 business days
• Singapore: 2–5 business days

Delivery timeframes are estimates, not guaranteed delivery dates. Delays may occur due to severe weather, courier disruptions, customs clearance, festive seasons or other unforeseen circumstances.

If your parcel is significantly delayed, please contact us. We will assist in checking its status and arranging an appropriate resolution where required.

We work with delivery partners such as J&T Express, Pos Laju and Ninja Van. Other suitable courier services may be used depending on destination and availability.

Once your order has been dispatched, tracking information will be sent to your registered email address or through the relevant order notification channel.

Tracking updates may take some time to appear after the parcel is collected by the courier.

Please check your recipient name, contact number, postcode and delivery address carefully before placing your order.

Entered the wrong address? Contact us as soon as possible. We will try to update your details before your order is handed to the courier.

Once dispatched, address changes may no longer be possible and will depend on the courier's policy.

If a parcel is returned due to incorrect or incomplete address details provided by the customer, or failure to receive delivery after reasonable attempts, applicable re-delivery charges may be payable by the customer.

Customers will not be charged for re-delivery where the issue is caused by PETIKITA or where PETIKITA is responsible under applicable law.

Orders shipped to Singapore may be subject to import GST, customs duties, clearance fees or other applicable charges.

Where these charges are not collected by PETIKITA at checkout, they may be payable by the recipient to the relevant authority or delivery provider.

Any taxes or additional charges collected by PETIKITA will be displayed at checkout before payment.

If your parcel is delayed, appears to be missing or the tracking status has not updated for an extended period, please contact our Customer Service.

We will assist in raising an enquiry with the delivery provider and provide an appropriate resolution based on the circumstances and applicable consumer rights.

If you receive a damaged, defective or incorrect item, please contact us as soon as possible with your order number and relevant supporting evidence.

We strongly recommend recording an unboxing video when opening your parcel. It may help us review and resolve your concern more efficiently.

However, an unboxing video is not mandatory for raising a valid complaint or exercising your statutory consumer rights.

Where an item is materially different from the order or defective, PETIKITA will provide an appropriate remedy and cover re-delivery costs where required by applicable law.

For further information, please refer to our Return & Refund Policy